Delivery

Cost of delivery

• $9.90 standard shipping across Australia
• Free shipping for orders over $150 unless stated otherwise

Reliable Delivery Service

• We use Australia Post and Star Track to ship to all Australian customers. We may use an alternative courier company if deemed necessary.
• We endeavour to ensure all orders received by 1:00pm (EST) are despatched same day.
• We endeavour to ensure all other orders are despatched next business day.
• Be aware that shipping times may experience delays during significant promotional events or peak seasonal periods such as Black Friday or the Christmas holiday season.

Tracking your delivery

• Once despatched, the courier company will notify you via email and/or SMS and provide consignment tracking information.
• Progress of your delivery can be tracked via the courier’s website.

Time of delivery

• All orders are despatched from Derrimut, Victoria, AUS.
• You will be notified via email and/or SMS once your Products have been dispatched.
• Please check your provided courier consignment tracking for consignment updates and estimated delivery times.
• Please contact us at customerservice@vitaco.com.au if you require any assistance with courier tracking, delays, or other delivery issues.
• We do not accept liability for delays in delivering Products which is beyond our reasonable control (for example, but not limited to, if stock is unavailable, there are issues with our delivery providers or if there is an adverse weather event).

Place of delivery

• Products will be delivered to the address you provide in your order.
• You must ensure that either someone is present to accept delivery or there is somewhere accessible, secure and safe to leave your order.
• Our couriers require a signature to leave your delivery, so someone needs to be at the delivery address to accept and sign for delivery so you may wish to consider providing us with your work address for delivery if you won’t be home during business hours. Alternatively, you can change your delivery status to “no signature required” in both the delivery comments field when placing an order, or with the Australia Post consignment tracking page.
• Deliveries are made Monday-Friday on days that are not public holidays. Our couriers do not make weekend deliveries or deliveries on statutory public holidays (including both federal public holidays and public holidays in your state).

Warranties and liability

• All Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund if the Products are faulty.
• All other warranties and representations are excluded, except those which are non-excludable in law, including the Australian Consumer Law.
• To assist us in resolving any problems you may experience, please inspect the Products upon delivery and report any shortage, discrepancy, defect, wrong specification or similar problem to us as soon as you become aware of it – see Refunds & Returns below for further information.

Cancellation by Vitaco

• We may cancel any order (in full or part) where:
• you are in breach of your payment obligations;
• we reasonably suspect that you are purchasing Products for the purposes of resale or resupply and that has not been agreed to by us;
• we become aware after order confirmation that the Products are out of stock;
• there has been a genuine pricing or Product description error;
• where Products are subject to a product withdrawal or recall; or
• where the transaction is suspected of being the subject of credit card or payment-related fraud.
• We will refund any amount already paid in respect of any cancelled order. In the case of part cancellation of an order, a refund will be provided on the amount paid that relates to the cancelled portion of the order.

Cancellation by customer

• It is your responsibility to ensure that your order is correct before finalising and making payment.
• You may be able to cancel an order if you advise us prior to your order being picked/shipped. To enquire about cancelling an order, please email us at customerservice@vitaco.com.au.
• We cannot be held liable if we are unable to complete your cancellation request after payment has been made and order released.